Welcome to our help center — whether it's account setup, payments, bonuses, or gaming, we've got you covered.
Choose your issue type and go straight to the solution
All issues related to registration, login, password, and profile
Guide to bKash, Nagad, Rocket, and bank payments
How to claim your welcome bonus, cashback, and promotions
Questions about cricket betting, Live Casino, and slots
Help with installing and using the Android & iOS app
Two-factor authentication, suspicious logins & account security
Guide to redeeming promo codes and the voucher system
Speak directly with our team via live chat or email
Whether you're new to online betting or casino gaming, or a seasoned player, questions are bound to come up. Maybe you're having trouble withdrawing your winnings, can't log into your account, or a bonus doesn't seem to have been credited. basar8 built its help center with exactly these situations in mind — so you can find answers on your own, quickly and without the hassle.
On this page you'll find clear, straightforward guides on account management, payment methods, claiming bonuses, using the app, and common technical issues. And of course, our 24/7 live chat support is always available in Bangla.
Opening an account at basar8 takes just two minutes. Simply enter your mobile number or email, choose a strong password, and verify with an OTP. You'll be taken straight to your dashboard after that.
Click the "Register" button in the top right corner of the site.
Enter your active mobile number or email address.
Enter the 6-digit code sent to your phone and your account will be ready.
Make your first deposit right after registration to claim your welcome bonus.
Forgot your password? Go to the login page and click the "Forgot Password" link. A reset code will be sent to your registered number. Use it to set a new password — the whole process takes under 3 minutes.
Depositing at basar8 is straightforward. bKash, Nagad, and Rocket are all supported, and direct bank transfers are available too. The minimum deposit is just ৳300, which works well for most players.
To make a deposit, log in to your account, go to the "Wallet" menu, and select your preferred payment method. Enter the amount, confirm the payment number, and enter your transaction PIN. Funds are usually added to your wallet within 1 to 3 minutes.
Withdrawing your winnings on basar8 is fast and simple. Once you submit a withdrawal request, funds are typically sent to your bKash or Nagad account within 5 to 15 minutes. Late at night or on bank holidays, it may take up to an hour.
KYC verification must be completed before you can make a withdrawal. Simply upload a photo of your National ID or passport — it's a one-time process. After that, every withdrawal request is handled automatically.
Basar8's bonus system is built with Bangladeshi players in mind. New members get a 100% welcome bonus on their first deposit — so if you put in ৳1,000, you start playing with ৳2,000.
To use a bonus, you need to meet a wagering requirement. Typically, you'll need to wager 10 to 15 times the bonus amount before you can withdraw. For example, a ৳500 bonus would require total bets of ৳5,000 to ৳7,500.
On top of that, weekly reload bonuses, monthly cashback offers, and exclusive promotions during special cricket seasons are also available. You can get even more value by using voucher codes — visit our Voucher Page View.
100% bonus on your first deposit, up to ৳5,000.
An extra 20% to 50% bonus on deposits every week.
Up to 10% cashback on net monthly losses.
Refer a friend and you both get a special bonus.
The basar8 mobile app is available on both Android and iOS. At just 15 MB, it won't eat up much of your data to download, and once installed it runs smoothly even on a 3G connection.
Android users can download the APK file directly from our App Page Before installing, make sure "Install from unknown sources" is enabled in your phone's settings. iOS users can simply search for "Basar8" on the App Store.
Logging into the app enables push notifications — for new bonuses, upcoming live matches, and withdrawal confirmations. This is especially useful for live betting on cricket matches.
Your account security is our top priority at basar8. Every transaction is protected by SSL encryption. We never store your password — only an encrypted hash is kept.
We strongly recommend enabling two-factor authentication (2FA) for added security. Once you activate 2FA from your profile settings, you'll receive a one-time OTP on your phone each time you log in — so even if someone else knows your password, they won't be able to access your account.
If you ever notice suspicious activity on your account — such as a login from an unfamiliar location or an unrecognised transaction — change your password immediately and let our support team know. We'll review your account within 24 hours.
Every now and then you might run into a minor issue — a page not loading, a game not starting, or a payment that seems stuck. In most cases, these are easy to fix.
The first thing to try is refreshing the page or clearing your browser cache.
Check that your mobile data or Wi-Fi connection is working properly.
Older versions of the app may cause issues — update to the latest version.
If the steps above don't resolve your issue, reach out to us via live chat.
Answers to the most frequently asked questions in our Help Centre
If you can't find a solution on your own, our team is always ready to help
Click the chat button in the bottom-right corner of the site. Average response time is just 2 minutes.
For detailed issues, email us: support@basar8.app
We'll get back to you within 6 hours.
7 days a week, 24 hours a day — our team stays online even on Eid and public holidays.