Legal documents

Basar8 Privacy Policy

Your personal information is a trust we take seriously. Here you'll find a full, transparent breakdown of how basar8 collects, stores, and keeps your data secure.

Last Updated: January 2026
SSL encryption secured
Language: English
What's in This Policy
What information we collect
How Your Information Is Used
Sharing with third parties
Cookie & Tracking Policy
Your Rights & Controls
SSL 256-bit encryption
Secure server storage
No data sales
Your Full Control
24/7 data protection

How We Protect Your Privacy

A quick overview of basar8's core data protection principles

Industry-Standard Encryption

All your data transfers are protected with SSL/TLS 256-bit encryption, keeping your information fully secure with bank-grade protection.

Sale of data is strictly prohibited

Basar8 never sells your personal information to third parties. Sharing data for advertising or commercial purposes is against our policy.

Full User Control

You can view, correct, or request deletion of your data at any time. You have full control over your personal information.

Secure data storage

All data is stored on secure servers with regular backups. Multiple layers of security are in place to prevent unauthorised access.

Transparent Data Policy

This policy clearly explains exactly why your information is being used — no hidden terms, no ambiguity.

Dedicated privacy support

For any privacy-related questions or complaints, our support team is available 24/7. Reach us directly via email or live chat.

01 Introduction & scope

Basar8 (basar8.app) is an online gaming and betting platform serving players in Bangladesh. We believe privacy is a fundamental right, and protecting yours is our responsibility.

This Privacy Policy ("Policy") explains how basar8 collects, uses, stores, and protects your personal information. This Policy applies to our website, mobile app, and all related services.

By using basar8's services, you agree to this Privacy Policy. If you do not agree with this policy, we ask that you refrain from using our services.

In plain terms: We use your information only to improve your experience and ensure safe gaming. We never sell your data.

02 What information we collect

Basar8 collects information in three main ways — directly from you, automatically as you use our services, and in some cases from third parties.

Information you provide directly

Identity Information
Full name, date of birth, national ID number
Contact information
Email address, mobile number, current address
Financial information
bKash/Nagad number, bank account details
KYC Documents
NID/passport copy, proof of address document
Account information
Username, password (encrypted)
Support contact
Chat messages, email conversations

Automatically collected information

  • Device information: Device type, operating system, browser version, and device ID.
  • Network information: IP address, internet service provider, and approximate location.
  • Usage information: Pages visited, time spent on the platform, and games played.
  • Transaction logs: Deposit, withdrawal, and betting history are recorded automatically.
  • Cookie Data: Data collected through session cookies and performance cookies.
Note: We never store your full payment card number. Payment information is always encrypted and used solely for processing transactions.

03 How your information is used

Basar8 uses your information only for specific, lawful purposes. A full list of how we use your data is provided below:

Purpose How your information is used Legal basis
Account creation & management Name, email, mobile number Contract Performance
Identity verification (KYC) NID, passport, proof of address Legal obligation
Transaction processing Payment details, balance Contract Performance
Fraud prevention IP, device, transaction patterns Legitimate interest
Customer support Communication history, account information Contract Performance
Promotional offers (with consent) Email, preferences, and usage data Your Consent
Responsible Gaming Monitoring Gaming patterns, session duration, and betting behaviour Legitimate interest

We will never use your information for any purpose not listed here. If we need to use your data for a new purpose, we will either obtain your consent first or update this policy and notify you.

04 Who your information is shared with

Basar8 does not sell your data to third parties. However, limited information may be shared in specific circumstances necessary for the operation of our services.

When Limited Sharing Occurs

  • Payment Processor: Financial information is shared with bKash, Nagad, or your bank as required to process transactions. These partners operate under their own privacy policies.
  • Game providers: Limited account information is shared with game providers to operate Live Casino and slots games.
  • KYC verification service: Documents may be shared with an approved KYC provider for identity verification purposes.
  • Legal Obligation: We may be required to share information with authorities pursuant to a court order or government investigation.
  • Fraud Prevention: Relevant information may be shared with regulatory authorities to prevent money laundering or fraud.
Our commitment: All third parties we work with are bound by strict confidentiality agreements and may only use your data for its specified purpose.

05 Cookies & tracking technologies

Basar8 uses cookies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.

Types of Cookies We Use

  • Essential cookies: These cookies are essential for maintaining your login session and ensuring platform security. Without them, the platform will not function properly.
  • Performance Cookies: Analytics cookies are used to understand page load performance and identify any issues.
  • Functionality Cookies: These cookies remember your preferred language, theme, and other settings.
  • Security cookies: To detect whether the same user is logging in from multiple devices or if any suspicious activity is occurring.

Cookie controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

06 How Long We Retain Your Data

Basar8 does not retain any data beyond what is necessary. A specific retention period is defined for each type of information.

  • Account & identity information: Retained for up to 5 years after account closure for legal compliance purposes.
  • Financial Transaction Records: Retained for 7 years in accordance with international anti-money laundering regulations.
  • Gaming History: For the duration your account is active and up to 2 years after closure.
  • Support contact: Retained for up to 1 year after the issue is resolved.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
  • Marketing consent: You will be removed from marketing lists as soon as consent is withdrawn.

Once the retention period expires, your data is securely and permanently deleted or anonymised so you can no longer be identified.

07 Security measures

Basar8 employs industry-leading security technology to protect your data. Our security infrastructure is multi-layered to ensure protection against any threat.

  • SSL/TLS encryption: 256-bit AES encryption is used for data transfers — equivalent to banking-grade security.
  • Password Hashing: Your password is never stored in plain text — only a bcrypt hash is retained.
  • Two-factor authentication: 2FA can be enabled on your account for an extra layer of security.
  • Firewall & DDoS Protection: Advanced server-level firewalls and DDoS mitigation systems are actively maintained.
  • Regular security audits: Regular penetration testing and security reviews are conducted by independent third-party experts.
  • Access Control: Only authorized personnel have access to data on a need-to-know basis.
Your responsibilities: Never share your account password with anyone. Always log out after using an unfamiliar device. If you notice any suspicious activity, contact support immediately.

08 Your Data Rights

Every user of basar8 has specific rights over their own data. Below is a full overview of your rights and how to exercise them.

Your data rights

Basar8 respects all your rights and is committed to assisting with any request you make.

1
Right to access your data

You have the right to know what information we hold about you and to receive a copy. Information will be provided within 30 days of your request.

2
Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. You can also update certain details directly from your profile.

3
Right to Erasure

In certain circumstances, you may request that your data be deleted. However, data retained due to legal obligations may not be eligible for deletion.

4
Right to Restrict Processing

You can request that the processing of your data be temporarily restricted — for example, while a dispute about the accuracy of your information is being resolved.

5
Right to Data Portability

You have the right to receive your data in a machine-readable format, making it easy to transfer to another platform.

6
Right to withdraw consent

Consent given for marketing emails or promotional messages can be withdrawn at any time, with no impact on your core service.

How to Exercise Your Rights: To exercise any of your rights support@basar8.appEmail us at or contact us via live chat. Requests are typically completed within 30 days after your identity has been verified.

09 Protection of minors

Basar8 strictly prohibits participation by anyone under the age of 18. We do not knowingly collect information from minors.

  • Age verification is in place at the time of registration.
  • Full access to services is restricted until age verification is completed through the KYC process.
  • If it is found that a minor has registered, the account will be immediately closed and all collected data will be deleted.
  • If a parent or guardian becomes aware of an account registered in a child's name, please notify us immediately at support@basar8.app.

10 Changes to the privacy policy

We may update this privacy policy from time to time due to business changes, new legal requirements, or technological developments.

  • For significant changes, you will be notified at your registered email address at least 7 days in advance.
  • The date of each update will appear at the top of the page as "Last Updated".
  • Continued use of the platform after an update will be considered acceptance of the revised policy.
  • If you do not agree with the updated policy, you will have the option to request account closure.
We recommend reviewing this page regularly to stay informed about our latest policy.

11 Contact & complaints

For any privacy-related questions, requests, or complaints, please get in touch with us. We take all concerns seriously and aim to respond promptly.

  • Email: support@basar8.app — for privacy-related requests, please include "Privacy Request" in the subject line.
  • Live Chat: Live chat support is available on the platform 24/7.
  • Help centre: Help centre A detailed guide is available on the page.

We typically respond within 48 hours. Complex requests may take up to 30 days.

This Privacy Policy is written in Bengali and is governed by the applicable laws of Bangladesh. Any disputes will first be addressed through mutual discussion.

Join a safe and trusted platform

Enjoy the best gaming experience at basar8 — with your privacy fully protected

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